Job Description

Customer Collaboration Manager (18-month FTC)

We have partnered with a leading B2B food manufacturer that is urgently looking for a Supply Chain professional with customer facing experience to lead the effective collaboration between strategic customer accounts and the Supply Chain function.

You will be responsible for driving supply chain process improvements, customer service excellence, as well as demand & supply planning. This will be an 18-month FTC, with potential to become permanent.

On offer

• Salary will be circa £50K to £55k per annum

• Car Allowance

• Pension up to 13%

• 26 days holiday + 8 bank holidays

• Hybrid remote working options

Key responsibilities:

• Optimize service and forecast performance for strategic customers through the close collaboration with the Customer Service and Supply Chain Managers.

• Receive, review and challenge demand plan from strategic account(s) with a common goal to improve accuracy.

• Define and identify criteria and ensure KPI harmonisation is implemented for collaboration with strategic accounts

• Validate strategic account short term forecasts vs orders and drive up accuracy in function of finished goods sales, promotions, new launches/projects, seasonal campaigns.

• Prepare, coordinate and follow-up on actions from demand and supply, set up operational follow-up meetings with strategic accounts.

Candidate requirements:

• A tertiary qualification in Supply Chain, Logistics, Planning or equivalent.

• At least five years’ related Supply Chain, Demand & Supply Planning, Customer Collaboration experience in a FMCG manufacturing environment.

• Excellent working knowledge of Excel, SAP and related planning tools (APO,SAP,BW) OPR experience preferred but not essential.

• Advanced excel.

• Working knowledge of SAP Production