Job Description

Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives?

We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires self-motivation, commitment and passion then you may just be the perfect missing piece to their team on a remote basis.

Our client requires a Clinical Product Support Applications Specialist. They are committed to rewarding their employees for their impactful challenging work, so here are the perks:

• Remote working
• 25 days holiday per annum + recognised bank holidays

You will be the kind of person who wants to make a difference within your day-to-day work, but of course there are a few other requirements:

• Background in application, technical, or scientific support
• Strong analytical and problem-solving abilities
• Experience in delivering training sessions
• Skilled in customer support and complaint resolution
• Competence in system installation, configuration, and commissioning
• Excellent communication and interpersonal skills
• Willingness to work on-site and travel as needed
• Understanding of medical device regulations and compliance standards
• Familiarity with CRM systems and administrative processes
• Ability to make informed decisions and assess situations logically
• Tissue/Cellular Pathology/Histology/Histopathology background
• Immunohistochemistry (IHC) / In Situ Hybridisation (ISH)
• Platforms: Benchmark Ultra, Ultra Plus, XT, Bond, DAKO
• Candidate must be located within the South/South East UK or willing to relocate.

In this role you will be working in and amongst the Systems Support department, to provide technical support, troubleshooting, training, and on-site assistance for system installations and customer enquiries. You will also be responsible for:

• Respond to customer enquiries and provide technical assistance
• Diagnose and resolve complex technical issues, escalating when necessary
• Design and conduct training sessions for internal and external stakeholders
• Install and configure instruments for routine use
• Offer on-site support during system verification and go-live processes
• Maintain professional and responsive communication with customers
• Assist commercial teams with sales support and product demonstrations
• Keep technical knowledge up to date for supported products
• Ensure adherence to regulatory and company compliance policies
• Provide after-hours telephone support if required

Job Title: Clinical Product Support Applications Specialist
Location (Field Based): Remote - South / South East (excluding London), ad-hoc visits to Burgess Hill
Salary: .06 (UMB) per day
Full Time
6 Month Contract inside IR35

For more information about this Clinical Product Support Applications Specialist role, please contact Chloe McCausland at Clearline Recruitment.