Job Description

Resident Liaison Officer required to join the team with a large social housing contractor to work in Northampton/Peterborough area working on a kitchens and bathrooms scheme. The duration of the contract is until March 2026 and this role is due to start 1st March 2025.

Ideally, you will be an experienced Resident Liaison Officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.

Job Role Includes:

• To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
• Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
• To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
• Personnel must be professional and of the highest standard
• Provide an efficient, courteous and professional service to all telephone callers
• Ensure written correspondence to residents is generated and distributed in line with the programme of works
• Carry out choice events, consultation events and individual consultations with residents regarding future work
• Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
• Manage the Resident's complaints procedures as a point of escalation.

Essential: Driving Licence, own transport, previous experience/similar job role

Benefits

• 15 per Hour Umbrella or 13- 14 PAYE can be negotiated
• Monday to Friday, 8am - 4:30pm - 40 Hours Per Week
• Street Parking

To Apply

Please apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply!