Job Description

Project Administrator (Highways)

• The role will provide comprehensive administrative support to the Road Space bookings team for the M25 motorway. The postholder will assist with maintaining accurate records, processing road space bookings, managing communications and the supporting the team with stakeholder interactions and compliance obligations.
• Training will be provided, however it is essential that the postholder has previous administrative experience including data input and email management. Familiarity with IT systems and reporting is essential, as well as strong organisation and communication skills.

Day-to-day accountabilities:

Administrative support:

• Process and maintain accurate records of road space bookings using NOMS and NEMS systems.
• Input cone times and cancellations in relevant systems.
• Assist with the tracking and management of Time Scale Waivers (TSW) documentation and associated change control processes
• Monitor and maintain the Road Space inbox, answering emails and escalating queries as required.

Assist with the processing of permits and TMAN applications.

Update and manage cancellations, ensuring compliance with timelines and procedures.

Stakeholder Liaison:

• Liaise with internal teams, external stakeholders and local authorities, ensuring clear communication and resolution of queries.
• Support Road Space coordinators in stakeholder discussions and data collection efforts
• Process and respond to stakeholder feedback, escalating issues to appropriate teams.

Compliance and Coordination:

• Assist with processing maintenance work bookings and advance planning for diversions
• Support compliance with contractual obligations through accurate record-keeping and reporting.

Team Collaboration:

• Provide support to Road Space coordinators by managing routine tasks to free up resources for more complex planning activities.
• Assist with meeting organisation, including scheduling, preparing materials and taking minutes
• Provide administrative assistance to other business areas during peak workloads or absences