Job Description

Learner Experience Officer

Service care Solution are currently recruiting for a Learner Experience Officer in Westminster

The Learner Experience Officer will provide exceptional front-line services across Westminster Adult Education Service (WAES) sites. These roles are critical in ensuring a positive learner experience by delivering high-quality customer service, supporting admissions and enrolment processes, and carrying out administrative duties.

Pay rate - 18.04 PAYE / 22.36 Umbrella per hour

Main Responsibilities

As a Learner Experience Officer you will be responsible for:

• Deliver outstanding front-line customer service at reception desks and Learner Hubs across WAES sites.
• Support all aspects of admissions and enrolment processes, adapting to changing priorities.
• Issuing room keys and processing deliveries.
• Booking initial assessments and learner interviews.
• Handling customer payments and issuing ID badges.
• Issuing examination certificates.

Requirements:

• A full enhanced DBS
• Excellent customer service experience.
• Outstanding written and oral communication skills.
• Proficiency in IT and Microsoft Office applications

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Learner Experience Officer or know of anyone who may be, please contact Emma at Service Care Solutions by email at (url removed)

Service Care Solutions also offers a 250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive 250 for the referral once their probationary period has been completed!