Job Description

Are you an experienced income management professional with a strong understanding of housing legislation and welfare benefits? A Housing Association in East London are looking for a Income Officer to join their team on a contract basis.

Key Responsibilities:

* Manage a portfolio of properties, ensuring rental income is maximized.

* Provide excellent customer service while assisting tenants with rent arrears and income recovery.

* Work closely with external agencies, including debt advice services and law centres.

* Conduct home visits, process legal actions, and attend evictions when necessary.

* Support tenants transitioning to Universal Credit and ensure timely income collection.

* Collaborate with internal teams to improve tenant satisfaction and retention.

What We’re Looking For:

* Strong knowledge of income recovery in a housing environment.

* Experience in handling rent arrears, legal processes, and Universal Credit claims.

* Excellent communication and customer service skills.

* Ability to work both independently and as part of a team.

Contract Details:

* Location: London | Hybrid

* Interviews: Week commencing 17th February

If you have the expertise and passion to support tenants while ensuring rental income stability, I'd love to hear from you