Job Description

Customer Service Manager – Maternity Cover

* Maternity cover (Fixed-term contract, approx. 12 months).

* Full-time, office-based role

* Location: Ware

* Salary: £34,000 to £42,000, depending upon experience

Are you a dynamic and inspiring Customer Service Manager looking for your next challenge? Do you thrive in fast-paced logistics environments and love coaching and mentoring teams to success? If so, we’ve got the perfect opportunity for you!

My client is a growing company that prides itself on delivering exceptional customer service. With a strong reputation in their industry, they ensure smooth operations and first-class customer interactions at every stage of the supply chain. Right now, we’re looking for an experienced Customer Service Manager to lead and support the fantastic team while our current manager is on maternity leave. As we continue to expand, there may be further opportunities beyond this contract for the right candidate.

The Role

As our Customer Service Manager, you will be responsible for leading a team of customer service professionals, ensuring they have the guidance, support, and motivation they need to excel. Your role will involve:

* Coaching & Mentoring: Developing the team’s skills and confidence, helping them navigate challenges effectively.

* Performance Management: Monitoring performance, setting objectives, and driving team performance.

* Problem-Solving & Escalations: Handling complex queries and escalations, ensuring swift and effective resolutions.

* Process Improvement: Identifying areas for efficiency gains and service enhancements.

* Collaboration: Working closely with other departments to ensure smooth processes.

What We’re Looking For

We need someone who is passionate about customer experience and team development. Ideally, you’ll have:

* Proven experience in a Customer Service Manager role, preferably within supply chain, or transport.

* A track record of coaching, mentoring, and developing teams.

* Excellent problem-solving skills and the ability to handle escalations confidently.

* Strong organisational and multi-tasking abilities.

* A natural leader with great communication and interpersonal skills.

Why Join Us?

* A supportive, friendly team that values collaboration and innovation.

* The opportunity to make a real impact by developing and inspiring your team.

* A fast-paced, exciting work environment at a time of growth.

* Potential for future career growth as our company continues to expand.

* Competitive salary and benefits package.

If you’re ready to take on this rewarding we’d love to hear from you!

Thank you for your interest. Due to the high number of applicants we receive on a daily basis we are unable to reply to each application. If you have not heard from us in the next 7 days then I am afraid that you have not been selected for this role. However, we will keep your CV, and will contact you should a suitable role become available in the future