Job Description

ServiceNow Architect (Telecoms)

Newbury (Hybrid)

6 Month Contract

£500/day (Outside IR35)

ServiceNow Architect need with strong Telecoms industry experience. 6 Month Rolling Contract based in Newbury (Berkshire) on a hybrid remote basis.

A chance to work with an established global IT, Digital and Network Services Consultancy for an end client in the Telecoms domain.

Working on a hybrid remote basis – 3 days/week on site in Newbury and 2 days/week working from home (WFH). Outside IR35. Start ASAP in February 2025.

ServiceNow design, implementation, administration, support + upgrades.

In-depth experience of working with ServiceNow glide objects -eg- GlideRecords, GlideAjax, GlideSystem, GlideAggregate.

Creating + modifying ServiceNow toolset components including: CSM, ITSM, ITAM, ITOM, IRM, CMDB.

Enhancements to client ServiceNow platform, including changes to the user interface, system properties, foundation data + workflows.

Strong functional and technical knowledge of ServiceNow including ServiceNow platform navigation, administration, configuration, and scripting.

Implementing ITSM tools including proven experience with: Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management + other ITIL process areas.

Rollout of new ServiceNow applications + modules, identify system deficiencies and recommend solutions to clients.

System integration experience using Web Services and other web-based technologies -eg- XML, HTML, AJAX, CSS, HTTP, REST, SOAP.

IT Service Management (ITSM) practices and ITIL experience.

Advantageous Skills: Agile/Scrum methods, Cloud, SaaS