Job Description

Income Officer

Location: London
Salary: 29.05 per hour Umbrella
Contract Type: Temporary

About the Role

We are working on behalf of a London-based local authority to recruit a Income Officer. This is an excellent opportunity to manage a designated patch of properties, ensuring rental income is maximised while providing outstanding customer service. The successful candidate will be responsible for handling rent accounts, minimising arrears, and supporting tenants to sustain their tenancies.

Key Responsibilities

• Manage a portfolio of rent accounts, serving as the first point of contact for tenants regarding rental payments, arrears, and financial support.
• Maximise income collection through early intervention, direct engagement, and proactive communication, including phone calls and home visits.
• Ensure compliance with the council's escalation procedures and statutory requirements related to rent arrears.
• Establish and monitor rent repayment agreements while maintaining a customer-focused approach.
• Advise tenants on Housing Benefit, Universal Credit, and other financial assistance to optimise income collection and mitigate financial risks.
• Work collaboratively with internal teams and external agencies, including debt advice services, social care teams, and legal professionals.
• Prepare and submit court documentation, attend possession hearings, and provide support for evictions when necessary.
• Provide training and guidance to new team members, interns, and colleagues on best practices and income recovery strategies.
• Maintain accurate financial records and prepare reports on rental income and arrears management.
• Represent the Income Team at resident association meetings, including occasional evening events.
• Promote Direct Debit payments and assist with financial inclusion initiatives.

What We Are Looking For

The ideal candidate will demonstrate:

• A strong knowledge of housing and welfare legislation, including the court pre-action protocol and Welfare Reform.
• Experience in income management within a social housing setting, including debt recovery and financial support services.
• Excellent negotiation and communication skills to engage with tenants and external stakeholders effectively.
• Experience in working with vulnerable residents and the ability to identify and implement tailored financial solutions.
• Proficiency in IT systems, including housing management software and financial databases.
• A customer-focused approach with a commitment to improving resident satisfaction and tenancy sustainment.
• Strong organisational skills, attention to detail, and the ability to work both independently and as part of a team.