Job Description

Job Reference: CLODS04725

Position: Duty Supervisor

Location: Cairngorm Lodge Youth Hostel, (PH22 1QY)

Contract: Fixed Term Contract, Start date 17/Mar/2025 until 25/Oct/2025

Hours per week: 40 Hours

Salary: £12.21

Accommodation: This is a Live In position, (Note: a small weekly utility levy applies.)

Do you enjoy outdoor activities and exploring your surroundings in your spare time?

From cities to islands, beaches to hills or mountains and all points in between, our youth hostels provide the perfect base for field trips, activity breaks or cultural tours. Hostelling is open to all. We are a non-profit charity and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.

As a Duty Supervisor at our Cairngorm Lodge Youth Hostel, you will live and work in the heart of the National Park. This is a role offering career development.

Naturally a great communicator who loves to work as part of a team. Someone who can support and respect their colleagues, as some of the teams live in depending on location.

About the role:

Reporting to our Cairngorm Manager, you will:

• Provide professional, efficient and effective day-to-day hostel management.
• Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained.
• Enhance guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner.
• Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitor at all times.
• Assist the Group Manager and Hostel Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland s charitable aims and objectives.
• With guidance from the Group Manager and Hostel Manager, assist in the marketing, promotion and development of the hostel to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel.
• Actively and positively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives.
• Maintain the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland s relevant Standing Operating Procedures.

In return we offer:

• Membership of Hostelling Scotland - so you too can enjoy the wonderful locations of our hostels and experience the great service that our guests receive when it is your time away from work.
• Employee Assistance Programme
• Pension and holidays
• Uniform is provided

Additional Information:

• A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance
• You must be able to provide an evidence of your right to work in the UK before starting with us.

How to apply:

If you would like to join us, please visit our website and apply online and to learn about how we process job applicants information.

Closing Date: 14th February 2025

Interview: TBC

Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.