Job Description

Housing Assistant

Location: London
Pay: 24.11 per hour Umbrella
Contract Type: Temporary

About the Role

We are recruiting on behalf of a respected local authority, to recruit a Housing Assistant. This is an exciting opportunity to support the development and delivery of tenancy and estate management services, ensuring compliance with tenancy and lease conditions while enhancing resident satisfaction and quality of life.

Key Responsibilities

• Provide high-quality support to tenancy management teams, assisting housing officers and team managers in various housing management functions.
• Assist with estate inspections, tenancy verification checks, ASB management, fire risk assessment recommendations, and property management tasks.
• Support tenant and resident associations with administrative tasks.
• Maintain and operate both computerised and manual recording systems.
• Attend home visits, meetings, events, and conferences, occasionally outside normal working hours.
• Provide advice on tenancy change applications and ensure accurate completion of relevant documentation.
• Assist housing officers in managing the void and rehousing process, including liaising with property services and conducting property viewings.
• Ensure all tenancy sign-up packs are prepared and contain the necessary documentation.
• Utilise council IT systems to maintain up-to-date and accurate records.
• Support the service improvement team with performance and service standards data.
• Provide a high-quality, face-to-face reception service, resolving enquiries at the first point of contact where possible.
• Maintain high standards of professionalism in interactions with customers, colleagues, and other agencies.

What We Are Looking For

The ideal candidate will demonstrate:

• Previous experience of working with a Housing Association, RSL or Local Authority.
• Knowledge of tenancy and estate management processes
• Understanding of housing policies, legislation and procedures.
• Ability to carry out property inspections and tenancy verification checks.
• Experience in dealing with anti-social behaviour cases.
• Strong problem-solving abilities, with a proactive approach to overcoming challenges.
• Critical thinking skills, using evidence-based approaches to decision-making.
• Excellent coordination and collaboration skills to work well with others.
• A strong commitment to service excellence and delivering high-quality outcomes.