Job Description

Incident & Problem Management Specialist

Location - Paddington

Salary - market rate

Work Mode - Hybrid

Role - Contract

We are seeking an experienced Incident & Problem Management Specialist to join our team. The ideal candidate will have a strong background in IT Service Management, with a focus on driving operational excellence and service improvement in a dynamic, multi-national environment.

• Manage and enhance Incident & Problem Management processes, ensuring alignment with industry best practices.
• Drive KPI improvements and service quality enhancements.
• Analyze trends and patterns to identify areas for continual service improvement.
• Collaborate effectively within a complex, multi-national organization.
• Work with outsourced and offshore/matrix teams (desirable).
• Utilize Service Management software, preferably ServiceNow, to optimize processes.

• Proven experience in an Incident & Problem Management role.
• Strong understanding of IT Service Management (ITSM) principles and best practices.
• Experience in outsourcing and managing offshore/matrix teams is an advantage.
• Excellent analytical skills, with the ability to interpret data and drive improvements.

This is a fantastic opportunity for a proactive and detail-oriented professional to make a significant impact in a dynamic and evolving manufacturing environment.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.