Job Description

A collaborative and tenant focused Housing provider in East London is looking to take on a Income Recovery Officer in their welcoming team environment.

They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

Lead on rent accounts and be the point of contact for tenants for queries

Maximise income recovery through intervention

Follow landlord approved escalation processes and procedures

Hit personal and team KPI's and help with the take-up of Universal Credit

Requirements:

Knowledge of income management and relevant housing legislation

Understanding of welfare benefits and use of financial records and IT systems

Strong customer service and working well in a team environment

Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income, please apply ASAP.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you