Job Description

We are working with a client in the Southwark area that are now looking for a Resident Services Officer to provide a housing management services to an assigned estate/s, ensuring that tenancies and leases are properly managed.

This is a 3-month contract (inside IR35), working 35 hours per week (8am-4pm) and it requires someone to be in the office 5 days per week. An Enhanced DBS and social housing experience is essential.

Principal responsiblities:

* Promote and support resident involvement and inclusion on their estates and work closely with colleagues and partner agencies to ensure residents are informed, involved and consulted on issues affecting them.

* Respond to queries and service requests from tenants and homeowners

* Handle variace tasks including sign-ups, introductory tenancy visits, tenancy audits, mutual exchange, succession, assignment and tenancy terminations

* Investigate and resolve breaches of tenancy or lease in accordance with internal policies and procedures, ensuring that comprehensive records of action are maintained

* Investigate and resolve reports of anti-social behaviour, nuisance and neighbour disputes

* Engage positively with residents’ groups

* Carry out periodic tenancy audits

* Identify or respond to safeguarding and support needs

Key skills/experience required:

* Social housing experience is essential

* You'll need to have a valid Enhanced DBS

* Able to resolve complex enquiries from residents

* Excellent customer service and problem-solving skills, with an ability to resolve conflict positively

* An understanding of safeguarding principles relating to children and vulnerable adults

* Previous experience dealing with antisocial behaviour

* Experience of managing budgets and using purchasing processes