Job Description

Are you an experienced call centre professional looking for your next opportunity?

We are seeking a dedicated and personable Customer Service Advisor and Administrator to join Customer Services team on a 3 month fixed Term basis. If you thrive in a fast-paced environment, have excellent communication skills, have call volume experience and are passionate about delivering outstanding customer experiences, we want to hear from you. Join us in our mission to provide top-tier support and build strong customer relationships. Take the next step in your career and apply today

Who are we? 

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.  Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. 

What can you bring to Banham?

We are looking for a well-organised, enthusiastic individual Customer Service Administrator & Advisor with excellent communication skills to liaise with our customers and engineers via telephone and email effectively. You will be used to dealing with a high number of calls from our customers/suppliers on a daily basis. Whether you’re managing the engineer’s diaries or booking customers appointment in, we trust you will use your authoritative decision-making skills to positively leave the customer satisfied.

In addition to these responsibilities, you will also have:

Good knowledge of Microsoft Excel Word and Outlook and IT Literate.

Experience delivering fantastic customer service within an operational environment.

Good geographical knowledge of the Southeast, Inner and Greater London.

Ability to understand develop and apply coaching methods within the role.

Effective diary management skills

Be proactive and flexible

Can prioritise and plan work under pressure to meet deadlines

This is a short term FTC contract of 3 months and therefore we are looking for applicants that can evidence working within a high call volume role.

What will you get in return?

You will be entitled to a competitive salary of £25-30K PA Pro Rata (DoE) and a great range of benefits including:

33 days Annual Leave (includes bank holidays) Pro Rata.

Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)

Sick Pay that increases with length of service

Subsidised Private Medical Cover after completing and passing probationary period

Auto-enrolment into our pension scheme

Annual season ticket loan & Banham interest-free loan

Cycle to work & Home & Tech scheme (up to the value of £2k)

Company equipment tailored to your role (laptop, mobile, additional screens)

Up to 50% off Banham products

Banham Social Events

Employee recognition rewards and moments of magic prizes

Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.

Training and development opportunities (including day releases for studies/exams)

Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)

An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)

Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries.

Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job