Job Description

IT Service Manager Senior

To meet its obligation to provide internal IT services for its staff, the MAIB needs to maintain an independent accredited network. This network and its associated equipment and infrastructure, needs independent management from the IT services provided by the central network.

The interim IT Manager will be responsible for the development and management of

IT equipment and its supporting infrastructure, including, but not limited to:

System administrator of the Branch’s local network, MADNet and its associated peripherals:

• Network Administrator. Management of:

Servers

Switches

Storage

Uninterruptible Power Supplies (UPS)

Printers

Disaster recovery back-ups

Video Conferencing equipment

Internet provision and routers

VPN services

• Cybersecurity Lead. Responsible for network security in-line with company and wider Government standards, including:

Firewall management, configuration, and backups

Management of security updates, anti-virus, and laptop encryption

Management of email security monitoring service

Maintaining accreditation and organising Pen-Testing

• First-Line IT Support. With support from four other staff members in the Technical Department, the post holder is the primary point of contact for first-line IT support in Branch. It is key that the IT Manager provides timely assistance and technical expertise to address user inquiries, troubleshooting hardware and software issues as necessary.

• System Administrator for Microsoft applications and licencing. Responsible for Microsoft applications such as:

Office 365

Teams

SharePoint

Dynamics

Azure

Power-BI

• Branch Case Management System. Responsibility for the administration and access control, as well as support in the continued development of the Branches Case Management System “COMPASS”. Built on Microsoft Dynamics and Azure platforms with integrated SharePoint storage and Power-Bi analytics.

IT Procurement Lead with support and contract management from the Head of Technical Support, the post holder is responsible for identifying and procuring IT related goods and services, ensuring adherence to budgetary constraints, procurement policies, and contractual obligations.

Essentials – Experience Intune – on perm storage, Fure wall management, Rubus knowledge cyber security