Job Description

Digital Account Manager - Client Services role with Media Ad Sales Video advertising TV Advertising Programmatic experience

West London hybrid (on site approx 4 days pw)

Inside IR35 - (Rate to umbrella £(Apply online only)pd)

6 month contract initially

Digital Account Manager - Client Services role with Media Ad Sales Video advertising TV Advertising Programmatic experience. Working for this international Broadcast Media Networks group. Requires experience in a similar client Services, Digital Account Manager role with specific expertise in video, programmatic, CTV advertising.

The Digital Account Manager is an important client Services role within the London-based EMEA ad sales and operations organization based in West London. We are seeking a candidate that can add their extensive knowledge and acumen in media planning, campaign management, ad operations, and leadership to a client services group supporting an experienced and diverse set of multi-platform salespeople.

Designed to maximize revenue, drive operational efficiency, and provide top tier sales and partner support, the Client Services team plays a vital role in reaching our targets and maintaining high standards in relationships with advertisers and agencies. The role holder will be responsible for managing all elements of the campaign lifecycle, from planning to invoicing. This includes external communication and management of clients, and collaboration with a variety of internal groups across Sales, Technology, Finance, Research and Measurement and Accounting. It begins with pre-sale guidance and media planning, and continues through campaign set up, analysis, optimization, reporting, and invoicing, covering all forms of advertising activity across our digital properties. There will be a specific focus on video advertising within our flagship product, Disney+, as well as additional digital assets: websites, apps, and social platforms.

Required Skills & Experience

4+ years of advertising/marketing agency or vendor experience

Worked in a similar Digital Account Manager role with specific expertise in video, programmatic, and CTV advertising

Good understanding of the digital marketplace, with a specific focus on video and display advertising in EMEA

The candidate will have a strong understanding of the digital media landscape

Experience supporting a wide array of clients and agencies

Experience in planning and managing advertising campaigns

Familiar with the general ad-serving and trafficking process.

Familiarity with media planning and management of multi-platform campaigns; a focus on branded content distribution is advantageous

Basic competency in campaign management and ad-serving systems with experience in Operative1, Google Ad Manager and Salesforce being an added advantage, as is familiarity with social media buying platforms

General understanding of advertising technology on websites, apps, and social media platforms with hands-on experience on the buy or sell side

Demonstrated ability to launch and deliver digital advertising campaigns

Familiarity working with large multinational companies and the accompanying complex processes and network of stakeholders is an additional advantage

IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom)

Other Attributes:

Confident and clear communicator

Highly motivated and driven problem solver

Great attention to detail, organizational skills, and ability to effectively prioritize and balance multiple campaigns simultaneously

Analytical; able to review, assess, and strategize based on the results

Able to step back and look at scenarios at a macro level, solving the immediate challenge and providing long-term solutions

Comfortable working independently or collaboratively with peers

A solution focused, commercial mindset

Always focused on our guests and prioritizing the user experience

Excited to work in a global organization with stakeholders across the world

Able to thrive in a fast-paced, global environment and be comfortable prioritizing multiple incoming requests with overlapping deadlines. Able to adopt processes, analyse them, and look for efficiencies.

When challenges inevitably arise have ability to be quick and creative in finding solutions

Natural problem solver with an instinctive desire to provide top tier client service. Areas of Responsibility

Provide pre-sale guidance, technical requirements, and strategic planning for advertising opportunities across on and off platform digital portfolio

Work with Sales and buyers to build and revise media plans that maximize revenue and meet client objectives

Responsible for the collection, quality control review, and implementation of assets to ensure a timely and accurate campaign launch

Compile screen shots, provide reporting, execute creative swaps, and field all other client requests during campaign lifecycle

Collaborate with Technology, Product, and Sales teams to troubleshoot and execute campaigns

Identify, track, and analyze key metrics and use them to optimize campaign performance

Ensure full delivery of contracted revenue across your book of business

Work with Finance and Accounting teams to ensure accurate invoicing and revenue tracking

Assist with client retention by delivering the highest standard of service during pre, mid, and post-campaign support phases

Provide case studies, benchmarks, and best practice guidance to Sales and advertisers

Proactively seek to advance internal knowledge of digital products and commercial opportunities

Collaborate with other Client Services Account Managers supporting an assigned advertising hub

Offer support and expertise for additional Sales partners in EMEA offices

Engage with third party vendors that provide servicesEverybody is welcome

Diversity and Inclusion Statement. | PCR Digital

"At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you."

We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you