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Job description
18 Recruitment are looking for an office based Complaints Handler to join their Social Housing contractors team based in Stratford on a full time, 12 month fixed term contract.
Responsibilities include;
* Complaints handling, proactively responding to complaints, preventing escalation wherever possible.
* Visit residents in their homes when required or requested and dealing with their needs and queries ensuring they are always kept informed
* Service improvement, report on trends relating to employee conduct and escalate concerns where appropriate
* Meet with RLOs to discuss complaints, performance against client KPIs
* Community engagement, attend resident surgeries and assist vulnerable people report their repairs
* Organise resident consultation events and attend resident association meetings as required
Essential Requirements:
* Knowledge of complaint handling processes and procedures
* Proven understanding of Customer Care with reference to vulnerable people is
* Experience of handling complaints and responding to customer dissatisfaction
* Experience of making timely and rational decisions, based on relevant information and experience
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Sterling House,
East Wing, Suit 310E,
Langston Road,
Loughton, IG10 3TS.
Phone No: 0203 371 1252
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