Job Description

This is fantastic opportunity for an experienced Customer Service Administrator to join our highly regarded client located in LE19, South Leicestershire, on a 12 month Fixed term contract.

As part of a small but busy operations team (7 colleagues, this is a customer focused role where you will provide administration as well as customer support.

Customer Service Administrator duties include:

* Processing high volumes of data (personal information as well as data regarding results)

* Liaising with customers based in UK and overseas

* Handling calls, emails and web chat regarding product and service enquiries

* Reviewing documentation

* High volume data processing onto multiple platforms and systems

* Processing payments/refunds/logging malpractice investigations

We are looking for an experienced Customer Service Administrator who has a strong customer service ethos with the following experience, skills and attributes:

* Office based customer service and administration experience essential

* Experienced in taking calls, responding to emails and answering web chats essential

* Confident, articulate communication skills, verbal and written essential

* Ability to manage a high workload effectively

* Experience of processing large amounts of data essential

* Experience of working to strict deadlines essential

* Accuracy and attention to detail essential

* Strong organisation skills with the ability to multi task and prioritise, strong time management skills, meet deadlines

* PC Literate

* Team player with ability to work independently

* Own transport (due to location)

Full time, Monday-Friday, 8-4pm followed by 9-5pm, 2 week rota, 35 hours per week.

For the first 6 months, this role is OFFICE BASED - LE19

After 6 months, the role becomes HYBRID - mix of office and home - 3/2 day split.

Excellent benefits package including 25 days holiday + bank holidays, private healthcare, 10% employer pension contribution, car parking on site.

This role would suit an Administration Officer, Customer Service Coordinator, Customer Service Executive, Customer Service Representative, Customer Service Advisor, Customer Support Advisor.

To apply:

Please forward your CV for review.

Closing date for applications is Wednesday 19th February 2025