Job Description

Admin Officer - Document Handler

Job Description
Location: Corby NN18 8EY
Office Based
Hourly rate: 13.85
Working Days/Hours: 37 hrs per week 9-5 but may be asked to work between the hours of 8am and 10pm to align with the suppliers (shift would be 7hrs 24mins daily)

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as a document handler.
Experience Needed/desired:
Proven oral and written communication skills
Ability to work at pace with a high degree of accuracy
Ability to analyse information using this to make informed decisions whilst adhering to policies and procedures
You work well with others and can build good working relationships
Desirable skills and experience:
Coaching skills
You are flexible and versatile and embrace change
You take ownership for your decisions and hold yourself accountable for what you have promised to deliver
List the duties/ responsibilities:

• Working as a team to support and process the validation of documents in line with HMPO policy and procedures. Working at pace to meet the volume of referrals from the supplier, while maintaining a quality to support the effective examination of digital passport applications by HM Passport Office.
• Training will be provided on site and there is minimal travel required for this role.
• This role requires 100% office attendance due to the role and size of the estate.
• Provide continuous support and coaching to supplier staff to build and develop their validation skills, interpreting of HMPO resources and materials, identifying gaps in knowledge and resources.
• Direct supplier staff to refer cases for consideration by a civil servant when a decision is required or access to government only resources, when validation is not clear.
• Remain focused on processing referrals to the required performance and quality standard.
• Adapt to change and work flexibly to improve Customer Service and Public Protection within the unit.
• Build skills and knowledge to make accurate decisions, undertaking additional checks as required to identify potentially fraudulent documents in accordance with fraud awareness training.
• Refer applications, with recommendations, where there appears to be concerns in the authenticity of a document or as directed by public protection teams.
• Escalate cases in line with guidance and policy where forgery concerns are identified.
  

Training:
4-week training period, consisting of online training course & mentoring. 1 half day (around 4 hours) from the Peterborough office will also be required.
Please note that no annual leave will be permitted during the 4 weeks of training.
Clearance level (to be applied for by Brook Street upon a successful application):
Basic DBS + CTC (Counter Terrorism Clearance)

Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.