Job Description

Carbon60 are currently looking for a Customer Operations Advisor to join a client of ours based on the Dana Spicer site in Birmingham. This position is a temp to perm position working 40 hours per week. This position has become available because a current employee is retiring.

Pay/Salary: 26,000/annum, 12.50/hour, overtime opportunities rare but possible, 1.5x Monday - Saturday, 2x Sunday

Working Hours/Shift Pattern: 8am - 4:30pm, 40 hours/week, 30 mins unpaid lunch (15 min paid break too)

Type of Employment: 12 weeks temporary to permanent

Main duties & responsibilities:

• Receiving goods, completing necessary documentation and allocating stock as applicable
• Site operates a self-service store with RFID tags so goods are tagged and engineers self-service
• Tagging and storing items to support this
• Expediting orders- calls directly with suppliers, discussing lead times
• Updating on-site computer systems for receipting goods and updating orders
• Replenish two vending machines with stock as required
• Providing support to engineers if they have difficulty locating items
• Stock taking
• General housekeeping, keeping stores area tidy
• Adhering to health and safety procedures

Essential skills / experience / qualifications:

• Basic computer literacy - able to show professional email correspondence, data entry on MS Excel and on-site systems, able to update system information
• Good timekeeping / organisation skills
• Stores/Warehouse experience advantageous but not essential - can be trained
• Excellent communication skills for customer-facing and supplier interactions

About our client:

Our client is a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

They offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make "industry work better". You might just see O-rings and valves, but to us, they help power the world.

They know their hard-working people are the backbone of their mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why our client?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we're proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull - wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

They're committed to building a community - it's the people you work with, it's the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

Once you become a permanent employee you will qualify for the following benefits:

• 25 days plus bank holidays annual holiday entitlement
• Ability to purchase an additional 5 days holiday subject to scheme rules
• Contributory Pension Scheme
• Cycle to Work Scheme
• Life Assurance
• Up to 1 day's paid leave to concentrate on your wellbeing
• A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
• Unlimited mental health support from qualified mental healthcare professionals
• 24/7, unlimited remote GP appointments - so you can get fast access to a doctor at a time convenient to you
• Six 1-2-1 nutritional video consultations per year
• Six 1-2-1 digitally delivered personal training sessions per year
• 360 Wellbeing Score - take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
• Physiotherapy - eight sessions a year shared between you and your partner
• Medical second opinions
• Savings and discounts for savings on weekly costs
• On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
• Company Sick Pay from day 1
• Group Income Protection - after a period of sickness absence
• Long service recognition
• Free unlimited access to LinkedIn Learning
• Free Branded workwear
• Free Eye tests

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.