Job Description

Sales & Helpdesk Administrator - FTC 6 months - Milton Keynes

We are currently seeking a Sales & Helpdesk Administrator to work with our exciting financial security client located in Milton Keynes, UK.

Job Mission:

* To co-ordinate and provide full Admin Support for Sales Order Processing.

* Sales Ledger Invoicing.

* To support the Helpdesk.

* To control all internal SOP’s and Quality management resource requirements in conjunction with Logistics and Service resources.

Job Responsibilities;

- Sales Order management from receipt of a Customers Purchase Orders to raising SOP on the Protean System and communicate to all parties expectations, update customer of the progress to invoicing the customer on dispatching of the goods.

- Maintain Service and Maintenance contracts are invoiced according to renewal date and liaise with account management to facilitate renewals

- Produce Service Contract Matrix and publish to Management team

- Provide initial telephone contact for all customer enquiries

- Process Monthly and Quarterly maintenance invoices for large S&M contracts

- Process all customer consumable orders and liaise with Order Management that appropriate stock levels are available, communicate lead time to customer

- Prepare and process Service invoices in accordance with customer requirements and/or company guidelines

- Support the Helpdesk Team taking customer and Engineer calls and Logging them according to SLA requirements on the Protean Service Management system.

Competencies required for the job;

Basic knowledge of the following - Sage, Word, Excel

Time management and customer knowledge are essential

Please apply for more details