Job Description

Service Manager

Young Women & Girls

Location: Hammersmith, Finsbury Park, Stratford

Contract Type: Fixed Term - 3 Months minimum

Hours: 25 hours per week (Ideally spread across 5 days. Must include Wednesdays)

About the Role

An exciting opportunity has arisen for an experienced Service Manager to lead a dedicated team supporting young women and girls (aged 13-18) who have been victims or witnesses of crime. This service is committed to empowering young women and girls through trauma-informed, gender-sensitive, and holistic approaches, helping them build confidence, resilience, and access essential support services.

The Service Manager will oversee the day-to-day delivery of the service, ensuring high-quality support is provided, managing a team of frontline advocates, and fostering strong partnerships with external agencies to enhance service provision.

Key Responsibilities

Lead, manage, and develop a team of specialist Advocates, ensuring high-quality service delivery.

Monitor performance, provide coaching and feedback, and ensure the team meets key performance indicators and contractual outcomes.

Oversee case management and ensure compliance with safeguarding protocols and data management policies.

Build and maintain partnerships with external agencies, ensuring the service is well integrated within the wider support system.

Support frontline staff in risk management, needs assessment, and advocacy for young women and girls with complex needs.

Develop and maintain an inclusive, collaborative team culture, fostering professional growth and staff well-being.

Ensure effective reporting, service evaluation, and quality assurance processes are maintained.

Essential Experience & Skills:

Proven experience in managing support services within criminal justice, domestic abuse, youth work, or a related field.

Strong knowledge of safeguarding legislation and best practices in supporting vulnerable young women and girls.

Experience in staff management, including recruitment, training, supervision, and performance monitoring.

Ability to build effective partnerships and collaborate with external agencies.

Excellent crisis management, problem-solving, and decision-making skills.

Strong organisational and time management skills, with the ability to manage a varied workload.

A commitment to equality, diversity, and a trauma-informed approach.

Desirable Experience & Skills:

A relevant qualification in criminal justice, social work, youth work, or a related field.

Experience working in a co-located setting with other agencies.

Knowledge of trauma-informed and gendered approaches in supporting young women facing multiple disadvantages.

Experience in quality assurance, report writing, and contract management.

How to Apply

To apply, please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. For further infomation, please contact Oliver Jefferson on (url removed) or call (phone number removed)