Job Description

If you’re open minded, confident, passionate about tech and helping others, we’d love to hear from you.

Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.

Our Employee Development team is essential to the smooth running of our business. Whether they are designing, delivering or assessing training needs our team keep the customer at the heart of our organisation.

About the role

We are looking for a customer focussed IT Trainer to join our team and to help us achieve our social mission. We are looking for someone who will deliver engaging, effective training programs to our employees. This role is ideal for someone who is not only technically proficient but also enjoys sharing knowledge, developing training materials, and helping others succeed in the world of IT. 

This is a blended role. It has no fixed location with a combination of remote and regular site, office or scheme working.  

On the Job you will:

Create clear, concise training materials such as manuals, presentations, and video tutorials. 

Conduct both in-person and virtual training sessions, covering a variety of topics.

Collaborate with managers to identify skill gaps and tailor training programs to address specific needs. 

Measure the success of training programs through feedback, assessments, and post-training evaluations.

Offer continuous support and troubleshooting assistance to trainees as they apply what they've learned. 

About You

We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.

For this role you will need:

Previous experience as an IT Trainer, Technical Trainer, or in a similar role.

Expertise in areas such as MS Word, MS Excel, MS Teams and QL.  

Experience creating training programs and materials.

You will ideally have skills and attributes that include:

Good communication

Ability to adapt to the needs of the business

A passion for helping others learn and develop their IT skills.

Are motivated to make a difference 

If you’re open minded, compassionate and want to learn more about a career in our Employee Development team, we’d love to hear from you!

Benefits include

28 days holiday plus Bank Holidays (pro rata for part time)

Discretionary performance related payment

Contributory pension scheme

Flexible working

Health Cash Plan

Workplace Options Employee Assistance Programme

Employee discount scheme

E&D Commitment

Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader 

Closing date: 14th March 2025 by 1pm

Interview date: To be confirmed

All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date