Job Description

We are urgently looking to recruit a Warehouse Asssistant within the Redbridge (E17) area.

MAIN DUTIES/RESPONSIBLITIES :

• Dealing with trade counter customers.
• Picking and packing.
• Loading and offloading vehicles.
• If making deliveries you are also responsible for:
  • Daily vehicle checks
  • Cleanliness of vehicle
• Working within service level criteria.
• Daily branch proposal and continuous stock taking.
• Day-to-day administration.
• Participation in the annual stock take.

You should:

• Pocess an up to date Counter Balance Forklift licence
• Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team s goal of improving service levels to be the best in the industry.
• Provide accurate and regular order handling to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales/stock turnover.
• Resolve customer queries/warranty/credits/complaints to the satisfaction of all parties.
• Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction.
• Maintain close contact with customer service staff, understand their working practices and be proactive in preventing the occurrence of avoidable problems for our customers.
• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
• Provide cover within the branch / trade counter, at which you are based, during unplanned absences.
• Ensure that the warehouse and trade counter support sales in achieving product sales / and market share in accordance with company objectives.
• Communicate effectively with the Branch Manager
• Acquire and demonstrate the necessary selling skills, product knowledge and understanding of company policy to work effectively.
• Provide assistance and motivation to all colleagues when required.
• Work within Goldmine sales procedures in the branch environment.
• Work with the Branch Manager to ensure that customers required levels of service are being met.
• Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner.
• Maintain company property to the required standard.
• Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company.
• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook.
• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation s sensitive and confidential data being disclosed to competitors and other interested parties.
• Be prepared to assist with out-of-hours services to customers when the need arises. as well as any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director.

Temp to ongoing position with the view to permanent for the right candidate.

Monday to friday with no weekends.

We look forward to hearing from you at Team CV Ltd.