Job Description

Tenancy Sustainment Officer
Solihull
Temporary
Full time
Are you an organised and customer-focused professional with experience in tenancy sustainment? Join a team in Solihull as a Tenancy Sustainment Officer/Assistant, providing vital support to ensure housing applicants' needs are assessed and met efficiently.
THE ROLE
As a Tenancy Sustainment Officer, you will play a key role in supporting the Tenancy Sustainment Team by delivering excellent customer service and ensuring housing applications and void property processes run smoothly.

• Manage, prioritise, and take ownership of your caseload
• Process housing register applications and changes of circumstances
• Maintain and update manual and computerised records
• Liaise with Registered Social Providers regarding property advertisements
• Communicate professionally with internal and external customers via phone, email, and in person
• Assist in tenancy termination processes, including void property management
• Provide administrative support to the Tenancy Sustainment Advisors and Officers

THE CANDIDATE
The ideal candidate will have previous experience in a similar tenancy sustainment, housing, or administrative role within a housing environment.

• Strong IT and administrative skills
• Excellent written and verbal communication abilities
• Ability to prioritise workload and work independently
• High level of accuracy and attention to detail
• Experience handling customer enquiries and providing support

THE CONTRACT
Temporary - 3 months
The pay rate for the role is 14.24 per hour LTD company rate. The PAYE equivalent is 12.14 per hour, inclusive of holiday.
HOW TO APPLY
If you're interested in this role, please apply directly or for any enquiries please contact (url removed) or call on (phone number removed) to discuss the role in more detail