Job Description

My client in Greater London is looking to appoint a talented Head of Customer Service / Contact Centre on a Contract basis.

The Head of Customer Services will be responsible for the Council's Repairs Customer Contact Centre.

About the role:

Based in Greater London (Hybrid):

Contributing to and implementing a service improvement plan

Managing other aspects of the call centre's daily operation

Monitoring random calls to assess and improve the quality of staff performance

Handling and resolving complex customer complaintsAbout you:

You will have the following experiences:

Extensive experience in the delivery of Council-based Contact Centres, specifically within Housing / Repairs.

Experience of setting stretching targets, developing service plans, and setting budgets

Experience of involving customers in shaping services

Local Authority / Housing Association experience is essentialWhat's on offer:

Salary: £450 per day, inside IR35*negotiable based on experience

*please submit your CV with the rate you require

Hybrid working

Contract type: Contract

Hours: 09:00 -17:00 Monday to Friday

How to apply

Once your CV is received, if you are successful you will be contacted.

Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.

About Spencer Clarke Group

Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.

When you join us, you will receive:

Access to a wide range of temporary and permanent opportunities

Free DBS checks

Post Placement Aftercare

Loyalty reward scheme and regular competitions for our agency professionals

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