Job Description

Are you in search of a temporary yet fulfilling role? Can you work on site Monday to Friday? Look no further! We're thrilled to offer an exciting position for our client based in City of London who are looking to appoint a Garages Income Officer for the 3 months ongoing, at the rate of 23.45 per hour umbrella

Job responsibilities

1. To deliver excellent professional and specialist services to residents in line with the organisations vision, values, resources, strategic and service priorities.
2. To collect rental income from the garages, barrow stores and non-residential property portfolio in accordance with prevailing legislation and Data Protection Acts, and in a correct, open and transparent manner in accordance with the required industry and professional standards

1. To be the first point of contact for the organisation in respect to all garages, barrow stores and non-residential property rent account queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the non-residential income stream into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings.

Responsiblities

1. To maintain appropriate relationships with other departments of the organisation, external agencies and the community, and to develop joint initiatives where these add value to service delivery.
2. To follow all policies and procedures and guidelines in connection with the recovery of garages, barrow stores and other non-residential rents and service charges with specific reference to the provision of the services to which the charges relate.
3. Managing and taking ownership of a large portfolio using the council's financial and other housing management software packages.
4. To produce reports for the Homeownership Manager (Income), as and when required.
5. To undertake interviews with customers, site, office and home visits, in connection with the portfolio.
6. To administer in accordance with current policies and procedures and with the authorisation of the Homeownership Manager (Income), instalment agreements, any other appropriate assistance that can be given to your customers to assist them to pay their rent and other non-residential charges in accordance with the terms of their licence.
7. To have real and meaningful ownership of the garages, barrow stores and non-residential portfolio including responding to enquiries from customers, their representatives or other departments. Liaising with colleagues within homeownership services or other council departments to provide a clear, concise and accurate response that reflects our policies and procedures.
8. To operate as an effective team member carrying out additional duties as required ensuring excellent customer service across the team and wider homeownership services
9. Operating the organisations current telephony system, ensuring that you adhere to the procedure for answering telephone enquiries updating notes on the system relating to the call and adhering to the customer satisfaction survey process. Undertaking general administrative tasks as required supporting the team and overall business unit in the administering and collecting of rents and other non-residential charges.

Should your skills match the above please send through your updated CV.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.