Job Description

Technical Administration Officer
Greenwich, London
Monday - Friday
9am - 5pm
15.24

Social Housing Experience Required

Daniel Owen are proud to be representing a well-known company based in the South East London area who are looking for a highly skilled Technical Administration Officer to join their team.

Purpose of Job

Responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients.

Main duties and responsibilities

• Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take accurate technically-appropriate minutes as directed, collate relevant documentation, ensuring timely production and distribution and follow up action where required.
• Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, residents and provide contract administration support ensuring that records are accurate and up-to-date. Accurately input, interrogate, update and monitor data for the department's administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit.
• Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and take action to ensure the service meets the clients response criteria.
• Responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys where appropriate and assisting in providing access to properties.
• Actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other members of the team as required.
• Ensure at all times whilst carrying out your duties due diligence is given to customer care and excellent service delivery