Job Description

Adecco are recruiting for a London Borough Council for a Resident Services Officer

Job Title: Resident Services Officer

Location: East London, Hybrid

Contract Details: Temporary, Full Time

Salary: 21.31 - 26.52 per hour

About Our Client:
A dedicated local government body committed to enhancing the quality of life for residents in the community, providing essential services and support to those in need.

Benefits & Perks:

• Competitive hourly rate
• Flexible working hours
• Opportunity for professional development
• Friendly and supportive working environment
• Convenient location, just a 5-minute walk from Abbey Road train station
• Nearby parking available within a 7-minute walk as well as subsidised parking with the council

Responsibilities:
As a Resident Services Officer, you will:

• Provide expert advice and support on housing benefits and council tax
• Assist residents facing homelessness with compassionate case management
• Ensure compliance with security tenure guidelines
• Collaborate with community partners to create effective solutions
• Maintain accurate records and documentation of resident interactions
• Engage with residents to understand their needs and improve services

Essential (Knowledge, skills, qualifications, experience):

• Detailed knowledge of housing benefit and council tax benefit systems
• Proven experience in providing homelessness advice
• Strong case management skills with a customer-focused approach
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant qualifications in social work, housing, or a related field

Desirable (Knowledge, skills, qualifications, experience):

• Familiarity with local government policies and procedures
• Experience in a similar role within the housing sector
• Skills in conflict resolution and negotiation
• Understanding of the diverse community within the Borough

Technologies:

• Proficient in Microsoft Office Suite
• Experience with case management software
• Familiarity with online communication tools

How to apply:
If you're ready to make a real difference in your community and meet the essential requirements, we'd love to hear from you! Please submit your CV detailing your relevant experience and enthusiasm for the role. Join us in building a better tomorrow for our residents!

Apply today and become a vital part of our dynamic team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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