Job Description

No customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle.

Whether you're speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you’ll be personable, empathetic and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you’ll be able to find a solution and do the right thing for our customers.

All we ask is that you...

Be a true customer champion, going the extra mile each and every time

Love a challenge and smashing targets

Be a problem solver, look for creative solutions to challenges

Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers

Look for ways we can continuously improve our processes and make them even better for our colleagues and customers

Are a whizz at computers and can get up to speed on a variety of computer systems in no time

Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones

In this role, you’ll be on the front line of our customers’ experience and you'll play a pivotal role in helping us go from strength to strength by making sure our customers are at the heart of everything we do.

If this sounds like what you're looking for and you want the opportunity to make a difference to our customer’s lives, we want to hear from you!

Remember, if you’re thinking about applying, be sure to have a chat with your line manager first