Job Description

We are currently recruiting for 3 Customer Contact Advisors for one of our Social Housing Clients based in Yeovil

3 month contract

37 hours per week

£14.43 per hour plus holiday pay

Yeovil

We are seeking experience contact centre advisors to work in a fast paced environment in a contact centre in Yeovil, for a well respected Housing Association.

You will need to be resilient and can keep a cool head under pressure, turning tricky situations into positive ones. We are looking for true customer champions, going the extra mile each and every time with strong IT and computer skills who can get up to speed on a variety of computer systems in no time

You will be providing a front-line service for any enquiries from customers, handling all types of contact including telephone, face to face and digital, and taking responsibility for resolving the enquiry by understanding the customers concerns and offering all suitable options to resolve the enquiry:

Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out.

Discuss residents’ concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident.

Action resident’s requests regarding any tenancy issues/enquiries.

Discuss resident’s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears.

Book appointments for surveyors, housing/income officers and contractors etc as required. This is an excellent opportunity to make a difference to residents lives by resolving their issues.

For further information about this role, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site