Job Description

ASB Officer

LOCATION:              Bristol  

DURATION:              temp with scope to go temp – FTC

Salary:                      £25+ Umbrella

HOURS:                    37.5 – Mon – Fri – some hybrid / flexible working

Start date:                3rd March

About the role:

This temporary role sits within the Housing Services team & proactively delivers an excellent housing management service to residents, focussing on their needs and expectations. The purpose of this role is to support residents and ensure that the communities they reside in are a great place to live.

Key role responsibilities:

Increase resident satisfaction by developing and maintaining a professional, and pro-active approach to tackling some of the more difficult neighbourhood issues, in particular anti-social behaviour (ASB) 

Respond to reports of ASB & ensuring case management performance meets key performance targets.

Work collaboratively with the neighbourhood services and partners to jointly develop and deliver plans to ensure appropriate action is taken. 

Ensure that those reporting neighbourhood issues, whether a resident or not, feel informed and supported and are referred to the relevant agencies for additional support where appropriate.

Provide regular and consistent advice and guidance to residents on all matters concerning neighbourhood ASB and nuisance issues via a variety of communication methods including digital and social media channels.   

Requirements:

Minimum 1 years experience in working in social housing

Knowledge of relevant anti-social behaviour and related housing legislation.

An understanding of court tenancy enforcement processes around ASB cases.

Experience of representing an organisation at Court and knowledge of Court procedures.

Experience of working with witnesses and victims of crime and anti-social behaviour.

ASB management experience and success in dealing with various ASB complaints.   

For more information on this scheme focused role please contact Phoebe Orchard on (phone number removed) or send an up to date CV to (url removed)