Job Description

An excellent opportunity has arisen for an experienced ASB Officer to join a dynamic housing organisation on a temporary-to-permanent basis. This role focuses on delivering a proactive anti-social behaviour (ASB) service, providing investigative, enforcement, and preventative solutions to ensure the safety and wellbeing of residents.

ASB Officer

Birmingham

Mon-Fri, 35 hours/week Hybrid

Temp (3 months temp potential for extension)

£24-27hr Via umbrella

Key Responsibilities:

• Policy Implementation: Ensuring teams effectively implement ASB policies and operate within the framework of relevant legislation.

• Safeguarding: Addressing safeguarding issues by removing residents from immediate risk and developing long-term action plans to provide lasting solutions for affected residents.

• Crime Prevention: Supporting teams in creating and executing design-out-crime action plans to tackle nuisance, environmental crime, and ASB on estates.

• Performance Reporting: Preparing and delivering monthly performance reports to the Executive Team and Senior Management as required.

• Data Analysis: Reviewing and analysing complaint data to identify patterns, trends, and areas for service improvement. Highlighting training needs to improve satisfaction with ASB handling.

About You:

• Proven experience as an ASB Officer or in a similar role, with a strong understanding of ASB policies, safeguarding, and tenancy enforcement.

• Excellent communication and interpersonal skills, with the ability to work collaboratively with internal teams, external agencies, and residents.

• A proactive and solution-focused mindset, capable of identifying and implementing service improvements.

• Strong analytical skills, with experience in data review and reporting to drive informed decisions.

• Confident in managing multiple priorities and representing the organisation at formal meetings.

If you're a dedicated ASB Officer looking for a new challenge click apply or if you would like to know more about the role contact Tiyana on (phone number removed)