Job Description

Interim Operations and Process Lead – Source to Pay (Hybrid, Manchester)

We are seeking an experienced Interim Operations and Process Lead – Source to Pay to join our team on a hybrid basis (2 days on-site, 3 days from home). This role will be instrumental in supporting the Global Head of S2P and the Operational Excellence Team, driving continuous improvement initiatives, service management, and process optimisation within the Source to Pay function. This contract runs until December 2025.

Key Responsibilities

Operational & Service Management: Support the Global Head of S2P in maintaining high-quality service delivery, ensuring KPI targets are met sustainably.

Process Improvement & Change Management: Act as a change agent, driving adoption of standardised processes and minimising disruption during implementations.

Stakeholder Engagement: Build strong partnerships across Finance, Procurement, Shared Services, and Corporate Functions to drive strategic alignment.

Continuous Improvement: Use data-driven insights to monitor performance, identify inefficiencies, and implement solutions for enhanced operational effectiveness.

Project Ownership: Take full ownership of project support within the Source to Pay process area, ensuring alignment with business objectives.

Training & Best Practice: Lead knowledge-sharing initiatives and develop training programmes to enhance stakeholder capabilities.

Key Skills & Experience

✅ Qualifications:

Degree in Business Management, Finance, or Accounting

Preferred: PMP/Prince2 Project Management Qualification, CPA/CIMA Certification

✅ Experience & Knowledge:

5-10 years in Global Business Services and Source to Pay operations

Strong understanding of GBSO workstreams, service management, and finance processes

Proven expertise in project management, process optimisation, and lean principles

Hands-on experience with SAP & Invoicetrack

✅ Key Competencies:

Strategic & Analytical Thinking – Ability to analyse data, identify trends, and implement meaningful improvements.

Leadership & Stakeholder Influence – Strong interpersonal skills to drive cross-functional collaboration and decision-making.

Agility & Problem Solving – Adapts quickly to change, takes initiative, and challenges the status quo for continuous improvement.

Customer Focus & Service Excellence – Ensures high-quality service delivery while managing relationships with internal and external stakeholders.

Why Join Us?

Hybrid working (2 days on-site, 3 from home)

Fixed-term contract until December 2025

Opportunity to drive operational excellence within a global organisation

If you’re a results-driven professional with a passion for process transformation, continuous improvement, and operational excellence, we’d love to hear from you