Job Description

Credit Operation Call Handler

PART-TIME, WEEKEND WORK, 16 hours per week

Contract for 12 months

Glasgow - On-site

You must be eligible to work in the UK without the need for Sponsorship

You must be available to start immediately or asapWe are looking for Agents to support the Credit operations centre, and handle the calls that are received into the Service Centre.

This role is working part-time, Saturday and Sunday, totally 16 hours.

Full training will be provided for this position and the training will be contract the first 2 weeks of starting, and will be across Monday to Friday.

Responsibilities

Supporting/making credit decisions using various investigation methods and credit interpretation to determine approvals. This is in line with departmental/company policy and procedure.

You will be speaking directly to customers, store staff, contact centre staff and the business sales team to handle Decline Appeals, Referrals and Business sales.

Main KPI'S would be to maximise the number of connections while using insight to reduce fraud.

Experience

Banking or financial experience is desired but not essential as full training will be proved.

Ability to work in a multi skilled environment

Attention to detail is a must

Good problem-solving ability

Being able to manage individual and team targets

Work as part of a teamProject People is acting as an Employment Business in relation to this vacancy