Job Description

NHS Telephony Architect (MS Teams Telephony)

Location: London

Contract Type: Interim

Salary: £300 per day Outside IR35

Job Overview

We are seeking an experienced Telephony Architect with a strong background in Microsoft Teams Telephony to lead the design, implementation, and optimization of enterprise telephony solutions within the NHS. The ideal candidate will have expertise in cloud-based voice solutions, including Microsoft Teams Phone System, Direct Routing, and Operator Connect, ensuring seamless integration with NHS communication infrastructure.

This role requires a deep understanding of NHS-specific telephony needs, compliance with healthcare security and governance requirements, and the ability to work with multiple stakeholders, including IT, clinical, and operational teams.

Key Responsibilities

* Design & Strategy: Develop and implement a scalable MS Teams Telephony architecture, ensuring alignment with NHS digital transformation goals and telephony modernization strategies.

* Integration & Migration: Lead the migration from legacy PBX systems to Microsoft Teams Phone, integrating with SIP trunks, SBCs (Session Border Controllers), and NHS voice platforms.

* Stakeholder Engagement: Collaborate with internal NHS teams, external suppliers, and telecom providers to design and deliver a robust, future-proof telephony solution.

* Security & Compliance: Ensure all telephony solutions adhere to NHS governance, IG (Information Governance) policies, and cybersecurity best practices, including encryption and call recording requirements.

* Performance & Optimization: Monitor telephony performance, troubleshoot issues, and continuously optimize call quality, failover mechanisms, and resilience strategies.

* Support & Documentation: Provide expert guidance, documentation, and training to NHS IT teams, ensuring knowledge transfer and operational continuity.

Essential Skills & Experience

* Proven experience designing and implementing Microsoft Teams Telephony solutions within large-scale healthcare or enterprise environments.

* Deep expertise in Microsoft Teams Phone System, Direct Routing, and Operator Connect.

* Strong understanding of SIP, VoIP, SBCs (AudioCodes, Ribbon, etc.), and PSTN connectivity.

* Experience integrating telephony with EPR (Electronic Patient Record) systems, contact centre solutions (e.g., Anywhere365, Five9, or Enghouse), and NHS clinical workflows.

* Familiarity with NHS networking, security, and compliance frameworks (e.g., DSP Toolkit, N3/HSCN connectivity).

* Excellent stakeholder management and communication skills, with the ability to translate technical solutions into business benefits.

* Experience working in ITIL and Agile environments is desirable.

Desirable Qualifications

* Microsoft certifications, such as Microsoft Certified: Teams Voice Engineer Associate.

* ITIL certification or experience working within an ITIL framework.

* Knowledge of NHS-specific communication platforms, such as Spok, Vocera, or legacy Cisco/Avaya telephony systems.

Why Join Us?

* Be part of a high-impact digital transformation program that enhances NHS communication and patient care.

* Work in a dynamic, innovative environment with cutting-edge telephony technologies.

* Competitive salary and flexible working arrangements.

If you have the skills and experience required to drive NHS telephony transformation, apply now to be part of this exciting journey