Job Description

Home Moves Plus Officer
Location: Taunton and Wellington (Hybrid Working)
Contract: Temporary until 31st May 2024 (Potential for Extension)
Salary: Grade 13
Rates: 17.71 PAYE / 21.00 LTD
Reporting to: Lettings Manager
About the Role:
We are currently recruiting for a Home Moves Plus Officer to join our Communities Directorate. This role plays a key part in making better use of social housing stock by assisting tenants who are under-occupying their properties to downsize. Through this initiative, we aim to free up essential housing for those in need while also addressing the impact of large-scale construction projects on local housing demand.
If you are passionate about supporting tenants to find suitable housing solutions and want to contribute to creating sustainable communities, this role offers a fantastic opportunity to make a real difference.
Key Responsibilities:

• Engage with tenants, families, and support networks to identify suitable housing solutions.
• Process essential documentation, including housing register applications, tenancy agreements, and grant applications.
• Maintain accurate records and update the housing management system with tenancy changes.
• Assess eligibility for grants and financial incentives, ensuring compliance with policies.
• Provide regular reports on financial incentives, location data, case studies, and overall project outcomes.
• Work closely with internal teams and external partners, such as housing associations, social care services, and local community organisations.
• Report safeguarding concerns in line with procedures.
• Support the delivery of housing objectives, including reducing temporary accommodation usage, improving mutual exchanges, and reducing overcrowding.

What We're Looking For:
Essential:

• GCSEs (or equivalent) including English and Mathematics.
• Strong knowledge of housing management, allocations, and lettings policies.
• Experience working in a housing-related role, particularly within income management or housing applications.
• Proficiency in Microsoft Office and housing systems such as Homefinder, HomeSwapper, and Open Housing.
• Ability to build positive relationships with tenants and key stakeholders.
• Excellent communication, organisational, and problem-solving skills.
• Understanding of safeguarding procedures and best practices.

Desirable:

• Membership of a professional housing body (e.g. Chartered Institute of Housing).
• Experience working within a social housing organisation.
• Knowledge of health and safety legislation.

Why Join Us?

• Be part of a vital project that directly impacts local housing availability and tenant well-being.
• Work in a supportive and collaborative environment.
• Hybrid working arrangements with travel across Taunton and Wellington.
• Opportunity to contribute to long-term housing strategies and service improvements.

Additional Information:

• This role requires a Basic DBS check.
• Occasional evening and weekend work may be required.
• The role is initially funded until 31st May 2024, with potential for extension.

If you are passionate about making a difference in the housing sector and supporting tenants to find better-suited accommodation, we want to hear from you!
Apply today!