Job Description

Job Title - Head of Housing Management

Location - Southampton

Contract - Temporary/Fixed-Term

Hours - Full-Time

Rate - LTD: 46.39 to 49.88 per hour / PAYE: 38.28 to 41.04 per hour

Role Summary:
As the Head of Housing Management, you will provide strategic and operational leadership, ensuring the delivery of high-quality housing services that meet regulatory standards and improve the lives of tenants in Southampton. You will drive performance, lead service improvements, and foster a customer-focused culture within the Housing Management team.

Key Responsibilities:

• Lead and manage Housing Management services, ensuring compliance with regulatory standards and government guidance.
• Develop and implement strategic plans to improve service delivery and value for money.
• Set and monitor ambitious performance targets to enhance customer satisfaction.
• Champion tenant empowerment and engagement, ensuring residents' voices shape service design.
• Oversee financial and resource management, ensuring cost-effective service provision.
• Promote a culture of continuous improvement, high performance, and innovation.
• Ensure compliance with GDPR, Health and Safety, and safeguarding regulations.
• Represent and deputise for the Director of Housing as required.

Requirements:

• Chartered Institute of Housing Professional Qualification Level 5 or equivalent experience.
• Proven leadership experience in housing management within a large and complex organisation.
• Strong knowledge of housing legislation, tenancy management, and social housing regulations.
• Experience in delivering service improvements and change management.
• Ability to analyse performance data and implement strategic decisions.
• Excellent stakeholder engagement, negotiation, and partnership-building skills.
• Commitment to diversity, customer service excellence, and workforce development.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an email to (url removed)