Job Description

Job Title: Program Manager

Contract: 6 months

Location: London

Rate: Competitive

Job Overview:

The Program Management Lead will report to the Value Enablement Office Leader for Risk Capital. They will oversee and manage portfolio execution, ensuring the delivery of tangible business value, including revenue growth, process optimization, and productivity improvements. This role collaborates with Solution Lines and other global ABS capabilities, including operations and product/platform/service teams, to prioritize and oversee value delivery.

Core Responsibilities:

• Work closely with senior leadership to understand the strategy and align ABS workstream initiatives accordingly.
• Collaborate with stakeholders to ensure initiatives/sub-initiatives drive value and align with the strategy.
• Ensure uniform adoption and practice of standards across the organization.
• Develop strong relationships with key customers and partners.
• Evaluate the road map for major customers' long-term visions and help develop service offerings that match their business needs.
• Direct and manage program development from beginning to end.
• Conduct effective resource planning for the workstream.
• Define program/workstream scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents.
• Communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Estimate the resources and participants needed to achieve workstream goals.
• Manage workstream expectations with team members and other stakeholders.
• Analyze, recommend, and drive process and program improvements across functional teams.
• Guide and support change management efforts within the workstream.
• Mobilize and operate Governance committees with executive stakeholders and maintain rigor around program operations.

Knowledge, Skills, and Abilities:

• Experience in conducting integrated scoping and planning across multiple workstreams, regions, and business units.
• Experience rolling out business capabilities, bringing new capabilities to market, and launching new services.
• Experience with change management.
• Experience managing change aspects of training, communication, and SOP rollouts.
• Preferably, an understanding of the commercial risk/broking environment.
• Experience with the implementation of policy management and claims systems (preferably in a broking environment).
• Understanding of project and program management methodologies and structures, with the ability to apply them pragmatically.
• Experience managing large complex teams, including dedicated project and BA capability as well as SME resources in-country.
• Comfortable negotiating with all parts of an organisation to secure resources, meet deadlines, attain approvals, embed processes, and manage conflicts.
• Delivery-focused.
• Excellent time management skills.
• Experience overseeing vendors and internal development teams' delivery.
• Flexibility to work across multiple time zones as needed.
• Exceptional communication skills, both written and verbal, including public speaking and group presentations.
• Ability to interact professionally with a diverse group, including executives, managers, and subject matter experts.
• Creative problem-solving skills with consideration of organisational goals and needs.
• Ability to manage multiple projects and meet deadlines effectively.
• Flexibility and responsiveness to changing business needs and demands.
• Proficient in MS Office, specifically Project, Excel, and PowerPoint.
• Recognized and accredited professional project management training and certification (such as PMP, PfMP, PMI-ACP, or equivalent) preferred but not required.

Other Requirements:

• Essential: Ability to travel to France/Europe for occasional meetings/workshops.
• Desirable: Fluency or native proficiency in French.
• Desirable: Previous experience working in/for the EMEA region.