Job Description

Production Technology Show Technical Lead

On Site Lead IT support Specialist - Film TV Production Technology Mac & networking IT

6 Month Contract Start ASAP £(Apply online only)pd (rate Inside IR35 to Umbrella)

Site based (not Hybrid) M25 area M40/M4 Corridor

Production Technology Show Technical Lead/ IT Support lead for a leading film and television production company.

This is a Lead IT support Specialist who has experience providing / managing IT support within the film television production industry or similar broadcast media. This role will be Leading the IT efforts on the production of a show including networking, servers, storage, desktop support (mainly Mac), systems and licensing provisioning, printing, etc. This role will act as liaison between this film Production Technology team and group Production office as well as other technology groups/vendors. You will lead / supervise a small IT support team (1-2)and should have previous experience of this. However you will still provide hands on support as needed.

The Production Technology Technical Lead serves as the IT Head of Department on a show. Partnering with production to identify show specific workflow and technical needs. The Lead is responsible for oversight and management of

the IT requirements across all aspects of a film production, throughout the lifecycle of a show.

Experience and Skills :

Demonstrated ability to supervise a small IT support team.

Previous IT support within the film television production industry or similar broadcast media

Proven ability to prioritize technical support issues and manage their resolution.

Strong working knowledge of Live Action Production and associated tools and

technologies.

Strong understanding of enterprise level networking concepts, including Firewalls,

network segmentation. VLAN, and security controls.

Support/lead experience including networking, servers, storage, desktop support (Mac & Windows)

Excellent communication skills both written and verbal, flexibility in concepts and action,

able to handle aggressive mission critical deadlines.

Excellent customer service with good IT Support experience including Mac. Google workspace and general Windows Network Support. background Experience providing technical support and troubleshooting services to /film television production industry or similar is required. Someone with great communication skills, great personality and versatility, flexible and adaptable.

Education College Education in Media Studies / Technology Preferred OR equivalent work

Roles & Responsibilities:

To act as liaison between the film Production Technology team and the Production

office, ensuring high quality customer service and communication.

Work with Production Technology leadership to outline a show plan that fulfils both

Lucasfilm and production specific requirements.

Lead IT efforts on the show including networking, servers, storage, desktop support,

systems and licensing provisioning, printing, etc.

Assist the Production Technology Supervisor in sourcing, training and supervising

appropriate technical staff for the show.

Ensure consistent and production friendly support mechanisms with a focus on clear

communication, and an attitude of service.

Oversee support triage to ensure all requests are answered in accordance with service

level agreements; help prioritise as needed, & serve as a point of escalation for

support requests.

Integrate with corporate and local network and core teams to facilitate the

technical needs of production.

With design guidance from the Prod Tech Supervisor, implement and maintain secure

networks and pipelines for content management and IT work flows.

Proactively monitor the network: ensuring consistent network availability and end user

satisfaction.

Participate in firewall management: policy implementation, policy modifications and

monitoring. Interfacing with ISPs and 3rd party vendors where required.

Serve as the technical liaison to all on-set and on-location trades ensuring network

compliance and appropriate network usage including WiFi spectrum

management/monitoring and security compliance monitoring.

Maintain and develop relationships with internal and external technical suppliers.

Help manage and support compliance activities, and assist with larger facility projects as

needed.

Participate in show wrap procedures including account management, audit activities and

the collection of all data and equipment.

Please apply with your CV and a note on your relevant IT support experience in a similar Live Action Production, Film, TV production studio environment, post production support /film television/broadcast industry.

We also have an IT Support Engineer role reporting into this the same team if you know anyone or if you are more hands on experienced around Mac Support and prefer 1st/2nd line desktop support, Google workspace.

Everybody is welcome

Diversity and Inclusion Statement. | PCR Digital

"At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you."

We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you