Job Description

Role - People/HR Coordinator 

Location - Birmingham

Hours - Full Time Monday - Friday (Apply online only)hrs (hybrid)

Pay - £13.17 PAYE - £17.21 Umbrella 

The Role 

The People Operations Coordinator will play a pivotal role in supporting the delivery of efficient and effective people processes across the whole employee lifecycle. The role requires a strong focus on process improvement, exceptional customer service, and adherence to organisational policies. This position involves administrative support across the People and Culture team, ensuring confidentiality, accuracy, and compliance at all times.

Responsibilities

Employee Lifecycle Management:

Ensure timely and accurate processing of starters, leavers, and changes to terms and conditions for payroll readiness.

Prepare and issue employment-related documents such as offer letters, contracts, and variation letters, adhering to agreed SLAs.

Manage parental leave requests (maternity, paternity, shared parental leave) and flexible working requests, ensuring alignment with policies.

Provide administrative support for TUPE during business transfers.

HR System and Absence Management:

Maintain and update employee data in the HR system, ensuring accuracy and compliance with required timelines.

Oversee and track employee absences, collaborating with teams to ensure timely closure in line with company policies.

People Team Inbox Management:

Monitor and manage responses to inquiries in the People Team inbox, ensuring timely and high-quality customer service.

Escalate complex issues to the Senior People Coordinator when necessary.

Data Management and Reporting:

Assist in the efficient management of Data Subject Access Requests (DSARs) within legal deadlines.

Generate basic HR reports, providing accurate and actionable data to internal stakeholders.

Safeguard confidentiality in all written and verbal communications, in compliance with data protection laws.

Customer Service and Collaboration:

Address employee and manager inquiries, delivering excellent customer service while promoting the People and OD culture.

Collaborate with other teams to ensure seamless processes and effective problem resolution.

Process Improvement and Administrative Support:

Identify opportunities to streamline and improve HR processes, enhancing the overall efficiency of the People Team.

Provide administrative assistance to the People and Culture team, including organising files, coordinating meetings, and maintaining accurate records