Job Description

• Tenancy Officer (2 positions available!)
• Public Sector - Local Authority
• Temporary Role - 3 months with possible extension
• Full Time - Monday to Friday, 36 hours per week
• 21.72 per hour PAYE / 28.17 per hour Umbrella
• Hybrid Working - 3 days in office / on site in Croydon, 2 days working from home
• IT equipment provided
• ASAP Start

UK Driving Licence and own vehicle is desirable although not essential

Adecco are recruiting for TWO Tenancy Officers on behalf of our Public Sector client. The Tenancy Officers will be responsible for delivering high-quality, customer-focused housing management services to Council tenants and leaseholders. Improving resident satisfaction, building trust, and ensuring residents are happy with their homes.

Key Responsibilities:

• Identify environmental improvements to estates.
• Collaborate with teams for effective regeneration initiatives.
• Partner with housing teams for coordinated estate management.
• Work with residents to improve services and outcomes.
• Liaise with the Anti-Social Behaviour Enforcement team.
• Coordinate with agencies on tenancy matters for vulnerable tenants.
• Report on quality control and recommend service improvements.
• Support the team manager with reports and resident communications.
• Use IT for efficient estate management.
• Deputize for the Team Manager when needed.
• Perform other duties as required.

Essential Knowledge:

• Housing and anti-social behaviour legislation.

Essential Skills and Abilities:

• Deliver high-quality customer services.
• Collaborate with residents to improve services.
• Manage anti-social behaviour cases effectively.
• Coordinate services to meet diverse customer needs.
• Ensure compliance with tenancy and lease agreements.
• Assist tenants in sustaining tenancies and independence.
• Meet performance indicators and service objectives.
• Assess complex situations and make quick decisions.
• Commit to equalities and challenge discrimination.
• Use listening skills to improve services.
• Plan and manage a varied workload.
• Adapt to change and embrace learning.
• Solve maintenance and tenancy issues.
• Analyze data and feedback for sound decisions.
• Build strong relationships with internal and external partners.
• Conduct property inspections and ensure regulatory compliance.
• Monitor safety risks and report communal repairs.
• Communicate effectively, both orally and in writing.
• Manage complaints and resolve them at the first stage.
• Attend meetings and make home visits outside normal hours.

Essential Experience:

• Customer management service in social housing.
• Collaborative work with teams and partners.
• Proficient in Microsoft Office and housing databases.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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