Job Description

Job Title: Programme Manager
Contract Type: Temporary
Hourly Rate: 30.66
Start Date: ASAP
Working Pattern: Hybrid - Full Time (37 hours per week)

Are you ready to make a real difference and drive change? Our client, a well-established pharmaceutical organisation dedicated to enhancing the health of millions, is on the lookout for a talented Programme Manager.

This role will oversee the delivery of a programme of work to improve the overall service provided by the team!

About the Role
This is a hands-on opportunity to lead one of the companies key priorities: putting customers first. You will be working to deliver improved services and enhancing the teams capability to serve as the single front door for the company.

Key Responsibilities:

• Drive forward the outputs from the company's correspondence handling review, which includes mapping our building blocks to the single front door and identifying key activities where the most value can be added
• Engage with other front facing teams and Groups outside the CEC ensuring current practices adhere to customer service best practice, which include SLA's, standardised formats and templates with effective quality controls in place
• Work with these teams to put in place timely plans to deliver improvements with effective quality and change control in place
• Line manage and provide direction and support to the Project manager and Project support officer in delivering the above
• Provide recommendations on future IT requirements (e.g., webform, case management system) from findings of the above project
• Support the development of proposals and business plans for future enhancements to the CEC, which includes streamlining the customer journey and one route into the agency

What We Offer:
Join us and enjoy an brilliant benefits package, including:

• Weekly pay every Friday
• Easy timesheet accessibility with mobile support
• Up to 29 days of annual leave
• Perks at work and discount schemes for major retailers and over 150 high street stores
• Free eye-care vouchers and discounts towards glasses for VDU purposes
• Access to well-being platforms
• FREE access to thousands of online LinkedIn Learning courses to enhance your skills-from Microsoft systems to exceptional customer service
• Temp of the Month awards to celebrate your hard work!
• A dedicated consultant to support your job search and provide expert interview tips

Advertised by Office Angels London Bridge

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