Job Description

Job Title: Home Lettings Assistant

Location: NG5

Contract: Temporary

Hours: 35

Rate: 19.29 per hour (Ltd)

Role Summary:

We are currently recruiting for a Lettings Assistant to support the allocation of properties across all tenure types, ensuring minimal void times, sustainable tenancies, and an excellent customer experience.

Key Responsibilities:

• Advertise void properties effectively to minimise re-let times and support sustainable communities.
• Assist in managing void times within agreed annual targets.
• Respond to customer enquiries, prepare sign-up packs, and coordinate incentives for hard-to-let properties.
• Process tenancy terminations and manage key returns efficiently.
• Maintain accurate records and produce reports on allocations and void services.
• Administer the HOMESWAPPER and downsizing schemes, including budget payments.
• Support new housing scheme information for customers.

Requirements:

• Experience working in social housing or a lettings environment.
• Strong customer service skills with the ability to communicate effectively.
• Problem-solving abilities with a fair and logical approach.
• High level of numeracy, IT, and literacy skills.
• Knowledge of current social housing issues.
• CIH Level 2 qualification (or commitment to undertaking ongoing professional development).

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

For more information, please contact George at Service Care Solutions on (phone number removed) or email (url removed).