Job Description

Our client is urgently seeking an experienced Business Analyst with a solid background in reporting to join the team on a fixed term contract until December 2025.

As the Business Analyst, you’ll bridge the gap between the Global Service Desk and the IT Service Management team, playing a critical part in delivering regular reports on IT function metrics and supporting workflows and documentation.

Key responsibilities as the Business Analyst:

* Develop high-level process flows and facilitate solution design for business systems.

* Effectively integrate systems and business processes to ensure smooth operations.

* Adopt a customer-focused approach to ensure that changes deliver tangible value to the business.

* Lead all aspects of the reporting processes, ensuring accuracy and consistency.

* Create, implement, and maintain a report depository to provide data and analytics to senior teams in a timely manner.

* Implement and manage a reporting schedule that aligns with the business needs, adapting to varying demands and handling ad-hoc requests as required.

* Analyse key performance trends and provide actionable recommendations.

* Collaborate with commercial and reporting disciplines to ensure reporting quality aligns with company standards.

* Provide exceptional expertise in Excel, Power BI, and PowerPoint for reporting and presentations.

Key Skills and experience required as the Business Analyst:

* Proven experience in a Business Analyst role.

* Strong proficiency in Excel, Power BI, and PowerPoint.

* Ability to analyse complex data and deliver meaningful insights.

* Excellent communication and collaboration skills.

* Ability to work in a fast-paced global environment, managing multiple priorities.

* A proactive approach to problem-solving and process improvement.

This is an exciting opportunity for anyone who is passionate about reporting, analytics, and business processes and thrive in a fast-paced environment