Job Description

Purpose and impact:

To provide a high quality first point of contact and triage service (face-to-face, on the telephone and by email) for people who are homeless or threatened with homelessness, providing appropriate advice, assistance, and information.

Accountable to:

This role is accountable to the Housing Solutions Team Leader and the Housing Solutions Manager.

Responsibilities:

Acknowledge, respond to, and manage all new housing advice enquiries that are received by the Service (on the telephone and by e-mail) and undertake a rapid initial assessment of the customer's needs and circumstances, signpost them to other organisations as appropriate.

Carry out a rapid initial assessment of each customer's needs and circumstances, make appropriate enquiries (to establish whether or not the customer is eligible, homeless or threatened with homelessness within 56 days and is likely to be in 'priority need') and obtain as much information and documentation as possible in order to verify the information that has been collected.

Work proactively with other teams and organisations to ensure that customers' housing and support needs are fully assessed and as much information as possible is gathered to inform the Council's decision on whether or not the customer is in 'priority need'.Interviews to take place the w/c 3rd March for a 10th March start date.

For more information, please email or call (phone number removed).

Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law