Job Description

Income Officer
Temporary
24 Umbrella+
Oxfordshire

Hamilton Woods Associates are currently recruiting for an Income Officer to join an organisation based in Oxfordshire on a permanent basis to be responsible for the collection and management of rental income against set targets and procedures.

Duties and Responsibilities of the Income Officer:

• Manage the collection and oversight of rental income, ensuring targets and procedures are met.
• Address tenant inquiries, providing regular updates on the status of their accounts and resolving queries promptly.
• Stay informed on current housing legislation and Welfare Reform, particularly how welfare benefits may impact tenants' ability to pay rent.
• Identify households requiring specialist support and collaborate with Welfare Benefits, Tenancy Support services, and other agencies to assist tenants in maintaining their tenancy.
• Take appropriate legal action in cases of arrears, including attending court hearings and eviction proceedings when necessary.
• Contribute to the association's financial inclusion initiatives, such as supporting access to digital training and employment pathways.

Essential Requirements of the Income Officer:

• Previous experience within housing management and income recovery

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful