Job Description

One of my local government clients are currently recruiting an experienced Customer Service Advisor on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.

Hybrid working role were, however, you will be required to attend the office 2/3 times a week.

Overview:

* To support the Council’s vision and resilience agenda by providing a wide range of best in class front line services within customer services.

* The provision of an efficient and effective front line service based on customer and service needs across a number of council related service areas.

* To support the ethos of ‘right first time’ within customer services.

* To support the overall delivery of excellent customer care by working in conjunction with the customer services team to provide high quality service during operational hours.

* Duties of the role are at Sc6 unless specified as being of a higher grade on the job description.

* The post holder reports to the Customer Services Team Leader or the Customer Services Registrars and Ceremonies Manager.

* The post holder will be expected to work across all service points within Customer Services and delivery services through a variety of channels including telephony, face to face and online.

* The post holder will work flexibly and work as an effective team member.

* The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies.

* The post holder may be required to wear a uniform and must adhere to an agreed dress code.

If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd