Job Description

One of my local government clients are currently recruiting an experienced Housing Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.

Hybrid working role were, however, you will be required to attend the office 2/3 times a week

Overview:

To provide a tailored, resident-focused housing management service within a designated neighbourhood

* Providing effective tenancy management and enforcing tenancy conditions;

* Ensuring that tenants and leaseholders are involved in the design and implementation of estate management services to meet individual and neighbourhood requirements;

* Pro-Actively liaising with other housing divisions, as well as undertaking joint working across the housing service, and engaging with external partners to deliver effective services.

General Responsibilities:

* To effectively manage and resolve residents’ contacts logged through the Neighbourhood Contact centre

* To deal with all day-to-day correspondence and telephone calls in line with service standards. To provide written responses to enquiries for councillors, senior managers, and MP’s and ensure that responses are provided within agreed timescales.

* To provide monthly monitoring information for performance scrutiny to the Area Housing Manager as and when required.

* To actively participate in the reviewing of housing management policies and procedures.

* To undertake other duties and responsibilities of a similar nature which reflect the level of those described above that may be required. The post-holder may be required to undertake duties at this level elsewhere within the service.

* To foster positive team-working across the Housing Services to ensure smooth running of the division.

If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd